A faulty aircraft door on a British Airways Abuja–London flight forced the airline to deny boarding to 58 passengers on Friday.
The NCAA’s Director of Public Relations and Consumer Protection, Michael Achimugu, confirmed the incident in a post on his X handle on Friday, stating that due to the faulty door, “they had to deny 58 passengers boarding this morning.”
According to the Nigerian Civil Aviation Authority, safety concerns require airlines to leave some seats vacant.
He explained that “hotel accommodation has been provided, and 28 passengers opted to return home, while 30 accepted the offer.
“Affected passengers can file for compensation. Arrangements are being made to airlift them tomorrow morning,” he added.
“The first resort in situations like this is to locate the NCAA Consumer Protection Officers at the terminal, and they will ensure that your right to care is protected (if the airline delays),” Achimugu further advised passengers.
